Effective Date: 26/05/2020
Last Updated: 20/04/2025

At Melvins Tea, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, sign up for our newsletters, or interact with us in any other way. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following types of information:

a) Personal Information

• Full Name
  
  
• Email Address
  
  
• Phone Number
  
  
• Delivery Address
  
  
• Billing Address
  
  
• Payment Information (processed securely via third-party services)
  
  

b) Non-Personal Information

• Browser Type and Version
  
  
• Device Type and Operating System
  
  
• IP Address
  
  
• Pages Visited, Time Spent on Site, and Referral Source
  
  

2. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill your orders
  
  
• To provide customer service and respond to inquiries
  
  
• To send you order updates and, with your consent, promotional emails
  
  
• To improve our website, products, and services
  
  
• To detect and prevent fraud and other security threats
  
  
• To analyze website traffic and user behavior for marketing purposes
  
  

3. Cookies and Tracking Technologies

We use cookies and other similar tracking technologies to enhance your browsing experience and analyze how you interact with our website. You can manage or disable cookies through your browser settings, though this may affect your ability to use certain features of the site.

4. Sharing Your Information

We do not sell your personal information. However, we may share your data with:

• Trusted Service Providers: Payment processors, delivery services, and other vendors who help us operate our business
  
  
• Legal Authorities: In cases required by law or to protect our rights and the rights of others
  
  
• Analytics and Marketing Platforms: To improve our marketing efforts and better understand our audience
  
  

We ensure that all third parties with whom we share your data adhere to strict privacy standards.

5. Your Rights and Choices

You have the following rights regarding your personal data:

• Access: You may request access to the personal data we hold about you.
  
  
• Correction: You can update or correct any inaccurate personal information.
  
  
• Deletion: You may request that we delete your personal data, where applicable.
  
  
• Unsubscribe: You may opt-out of receiving marketing emails at any time by clicking the unsubscribe link in the email or by contacting us directly.
  
  

To exercise any of these rights, please contact us at info@melvinstea.com.

6. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your personal data. However, please note that no online system is 100% secure, and we encourage you to be cautious when sharing personal information online.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Our website is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13 without parental consent. If we learn that we have collected personal information from a child under 13, we will take steps to delete it immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date at the top will be revised accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

• Email: info@melvinstea.com
  
  
• Phone: 0733 708627