Effective Date: 20/04/2025

Thank you for choosing Melvin Marsh International. We are committed to sustainable and responsible tea sourcing as part of our environmental promise and as a tribute to the hardworking farmers at the heart of our craft. The following Terms and Conditions outline the rules and guidelines for using our website and services, both locally and internationally.

1. Overview

This website is operated by Melvin Marsh International. The terms “we,” “us,” and “our” refer to Melvin Marsh International. We offer this website, including all information, tools, and services available from it, to you—the user—conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms and Conditions (“Terms”), including any additional terms, conditions, and policies referenced herein or accessible via hyperlink. These Terms apply to all users of the site, including but not limited to browsers, vendors, customers (local and international), merchants, and content contributors.

Please read these Terms carefully before using our website. By accessing any part of the site, you agree to these Terms. If you do not agree, please refrain from using the site or any services.
We may update or modify these Terms at any time by posting changes to this page. Your continued use of the site following any changes constitutes your acceptance of the new Terms.

2. Returns, Refunds & Exchanges

We are dedicated to ensuring you receive the best quality products. If you are unsatisfied with your order, you may request a return or exchange within 30 days of purchase. Please provide a reason for the return and photographic evidence where applicable. Refunds or exchanges will be processed based on the condition of the returned item and applicable laws in your country.

For international customers, shipping costs related to returns or exchanges may apply and will be assessed on a case-by-case basis.

3. Eligibility and Usage

By agreeing to these Terms, you confirm that you are of legal age in your jurisdiction or have provided consent to allow any minor dependents to use this site under your supervision.
You agree not to use our products or services for any unlawful or unauthorized purpose. Any violation of these Terms will result in the immediate termination of your access to our services.

4. General Conditions

We reserve the right to refuse service to anyone for any reason. Your content (excluding payment information) may be transferred unencrypted and adapted to meet technical requirements of our networks or devices.
Credit card information is always encrypted during transfer.
You may not reproduce, duplicate, copy, sell, or exploit any portion of the Service without express written permission from Melvin Marsh International.

5. Information Accuracy

We make every effort to ensure that all information on our website is accurate and up-to-date. However, we do not warrant the completeness, accuracy, or timeliness of the content. The information provided on this site is for general purposes only.
We reserve the right to update or modify content at any time without obligation to notify users.

6. Pricing & Modifications

Prices for products and services may change without prior notice. We reserve the right to modify or discontinue any product or service at any time without liability.
All prices are in local currency and may be subject to change based on regional or international factors.

7. International Orders

We ship globally. Orders placed from outside Kenya may be subject to international shipping fees, taxes, and duties according to the laws of the destination country. Melvin Marsh International is not responsible for any customs delays or additional fees incurred during the shipping process.

8. Product Information

Products may be available exclusively online and in limited quantities. We reserve the right to limit sales to specific regions or jurisdictions.
Product descriptions, pricing, and availability are subject to change at any time without notice.
We do not guarantee that the display of any color on your monitor will be an accurate representation of the product’s actual color.

9. Billing & Account Information

We may limit or cancel orders at our sole discretion. If we make such a change, we will attempt to contact you using the information you provided. You agree to provide current, accurate, and complete account details for all purchases.

10. Third-Party Tools & Services

We may provide access to third-party tools, services, or content that we do not control. These third-party offerings are provided “as is” and without warranties of any kind. Your use of any third-party service is at your own risk, and we are not responsible for any issues arising from these tools.

11. Links to Third-Party Websites

Our website may contain links to third-party websites for your convenience. Melvin Marsh International is not responsible for the content, accuracy, or practices of any third-party websites. We encourage you to review their terms and policies before making any transactions.

12. User Submissions

By submitting any feedback, suggestions, or content to Melvin Marsh International, you grant us a royalty-free, perpetual, and irrevocable license to use, reproduce, and distribute such content in any medium. We reserve the right to remove any content that violates third-party rights or does not comply with our policies.

13. Personal Information

Your personal data is governed by our Privacy Policy, which is available on our website. By using our website, you agree to the collection and use of information as described in our Privacy Policy.

14. Errors & Omissions

Occasionally, there may be errors or inaccuracies on our site. We reserve the right to correct any errors and update information at any time without prior notice.

15. Prohibited Uses

You are prohibited from using our website for unlawful purposes, including but not limited to violating intellectual property rights, uploading malicious code, or engaging in harassment or hate speech. We reserve the right to terminate your access if you engage in any of these activities.

16. Disclaimer & Limitation of Liability

Melvin Marsh International makes no guarantees regarding uninterrupted or error-free service. To the fullest extent permitted by law, we disclaim all warranties, express or implied, regarding the accuracy, completeness, and reliability of the service. We shall not be liable for any damages arising from your use of our service or any products obtained through it.

17. Indemnification

You agree to indemnify, defend, and hold harmless Melvin Marsh International, its affiliates, officers, directors, and employees from any claims, losses, liabilities, expenses, or damages arising from your violation of these Terms and Conditions or your use of our website.

18. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be deemed severable from these Terms and will not affect the validity and enforceability of the remaining provisions.

19. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Kenya. Any disputes arising out of or in connection with these Terms shall be resolved by the courts in Kenya.

20. Contact Us

For more information or inquiries, please contact us at:
Email: info@melvinstea.com
Phone: +254 733 708627

Thank you for being part of our tea community.
Melvin Marsh International